We help our clients create wealth through property management. Contact your local Elders Real Estate property manager to understand your property's investment potential and how we can help you secure the best possible return.
Find your local agent
Q: How long does it take to hear back about my application?
A: It will take 2-3 business days to fully process your application. You will also receive updates along the way.
Q: Who needs to go on the application?
A: Anyone over the age of 18.
Q: What if I don’t want my 18+ year old child on the lease?
A: We will still need their details on the application form however they can be listed as an occupant only. This will mean that they will not be listed on the lease as a lease holder. You will need to advise us that you would like for them to be an occupant only.
Q: What if there is a person who I don’t want on the lease agreement?
A: We will still need their details on the application form however they can be listed as an occupant only. This will mean that they will not be listed on the lease as a lease holder. You will just need to advise us that you would like for them to be an occupant only.
Q: What additional documents do I need to provide on rental application?
A: For each applicant, you will need to provide 100 points of ID, proof of income (payslips, bank statements, Centrelink statements) and your most recent inspection report and transaction ledger (these can be obtained from your current rental agency).
Q: What if I have never rented before?
A: If you have never rented before there are solutions other than previous rental agencies. For the rental reference section, please provide details of where you are living now. If you are living with friends or family etc. please provide details of who you are living with, the address and if you are paying any rent/board to them. If you own your own home and are selling, please provide the address of the property and details of the agent who is selling the home (if applicable). We also ask that you send photos of where you are currently living.
Q: When will my property manager be in the office?
A: Should you wish to come into the office to speak with your property manager, please book an appointment prior, as they are often out on the road.
Q: Where did my two weeks rent in advanced go?
A: Some tenants mistakenly believe that the first 2 weeks rent paid is held in trust for use at the end of tenancy, like a bond. It is important to note the first 2 weeks rent paid for is your first 2 weeks of the tenancy if rent is unpaid during this duration.
For example, you pay rent for one week, then you live at the property for the one week that has been paid for, bearing in mind that this rent is received prior to the following paid to date to avoid any Terminations being issued.
Q: How do I report a maintenance request?
A: In order to streamline maintenance items and keep everyone fully informed, our office tracks your maintenance through the Console Portal. It is a requirement for our office that all maintenance items are logged via the portal, in order to expedite your maintenance needs. For information on how to lodge a maintenance request through your tenant portal please contact your Property Manager.
Didn’t find the answer to your question? Feel free to contact us on 9591 4999
