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Q: How long does it take to hear back about my application?
A: It will take 2-3 business days to fully process your application. You will also receive text messages along the way.
Q: Who needs to go on the application?
A: Anyone over the age of 18.
Q: What if I don’t want my 18+ year old child on the lease?
A: We will still need their details on the application form however they can be listed as an occupant only. This will mean that they will not be listed on the lease as a lease holder. You will need to advise us that you would like for them to be an occupant only.
Q: What if there is a person who I don’t want on the lease agreement?
A: We will still need their details on the application form however they can be listed as an occupant only. This will mean that they will not be listed on the lease as a lease holder. You will just need to advise us that you would like for them to be an occupant only.
Q: What additional documents do I need to provide on rental application?
A: For each applicant, you will need to provide 100 points of ID, proof of income (payslips, bank statements, Centrelink statements) and your most recent inspection report and transaction ledger (these can be obtained from your current rental agency.
Q: What if I have never rented before?
A: If you have never rented before there are solutions other than previous rental agencies. For the rental reference section, please provide details of where you are living now. If you are living with friends or family etc. please provide details of who you are living with, the address and if you are paying any rent/board to them. If you own your own home and are selling, please provide the address of the property and details of the agent who is selling the home (if applicable). We also ask that you send photos of where you are currently living.
Q: Why was my application declined?
A: Unfortunately we do not give out reasons for a declined application due to privacy reasons. The decision is completely up to the owner of the property as to which application they approve.
Q: When will my property manager be in the office?
A: Property Management takes your Property Manager on the road often, which means at times they may not be contactable in the office. We endeavour to ensure our team are available to you on email and phone between 2.00PM and 5.00PM. Should you wish to come into the office to speak with your property manager, please book an appointment prior.
Q: Where did my two weeks rent in advanced go?
A: Some tenants mistakenly believe that the first 2 weeks rent paid is held in trust for use at the end of tenancy, like a bond. It is important to note the first 2 weeks rent paid for is your first 2 weeks of the tenancy if rent is unpaid during this duration.
For example, you pay rent for one week, then you live at the property for the one week that has been paid for, bearing in mind that this rent is received prior to the following paid to date to avoid any Terminations being issued.
Q: How do I report a maintenance request?
A: In order to streamline maintenance items and keep everyone fully informed, our office utilises a program called Maintenance Manager. It is a requirement for our office that all maintenance items are logged via Maintenance Manager, in order to expedite your maintenance needs. For information on how to lodge a maintenance request through maintenance manager please see our maintenance page (link).
Didn’t find the answer to your question? Feel free to contact us on 9599 6600
